Welcome to our FAQs list.
We hope we've answered most of the commonly asked questions,
but if you need any more information about renting one of our
student houses, please get in touch.
WHY SHOULD I RENT MY NEXT STUDENT PROPERTY FROM CAPLAND?
MY FRIENDS AND I HAVE HAD A VIEWING AND LOVE THE PROPERTY, WHAT NEXT?
WHAT DO I NEED TO BRING WITH ME WHEN SIGNING UP FOR MY CAPLAND PROPERTY?
WHAT DO I HAVE TO PAY ON SIGNING THE AGREEMENT?
WHAT TYPE OF AGREEMENT WILL I BE SIGNING?
WHEN DOES THE AGREEMENT COMMENCE?
HOW DO I ARRANGE PAYMENT OF THE UTILITY BILLS?
DO I NEED TO ARRANGE INSURANCE FOR THE PROPERTY?
I HAVE A CAR, WILL I NEED A PERMIT TO PARK OUTSIDE MY PROPERTY?
WHAT HAPPENS IF I HAVE ANY PROBLEMS WITH MY PROPERTY ONCE I HAVE MOVED IN?
I LOVE MY CAPLAND PROPERTY, CAN I STAY FOR ANOTHER YEAR?
WHY SHOULD I RENT MY NEXT STUDENT PROPERTY FROM CAPLAND?
From your first point of contact with Capland you will realise you are dealing with a very professional landlord. You will receive personal, friendly service at all times from all members of the Capland team. The properties speak for themselves – they are well maintained and comply with all current fire and safety regulations. Where legislation dictates, they are all licensed . They all have an Energy performance Certificate too. They are in prime student locations and are of a standard usually only enjoyed by the professional letting market. Capland also provide a unique new home induction service with a trained member of staff to help you get the most from your property when you move in. In the unlikely event that you need the services of one of our qualified tradesmen you will find them all very friendly, helpful and trustworthy. We only use tradesmen who are known to us, and you will find a photograph of each member of our team in your house manual – you will never be letting a stranger into your home.
HOW DO I ARRANGE A VIEWING?
You can either telephone us on 0114 268 7222 or pop in to our office. We prefer to give our current tenants at least 24 hours notice of a planned viewing. A member of our staff will take you around the property and answer any questions you may have. Whenever possible we do like to take your whole group around the property in one visit, this causes less disruption to our current tenants. We ask that you do not call at the property to request a viewing as we respect the privacy of our tenants.
MY FRIENDS AND I HAVE HAD A VIEWING AND LOVE THE PROPERTY, WHAT NEXT?
You can come into our office and have a look through the tenancy agreement. When you are happy you can sign up on the spot, or make an appointment to suit you. Until we have a signed tenancy agreement we will continue with viewings at the property and treat the property as still available to let.
WHAT DO I NEED TO BRING WITH ME WHEN SIGNING UP FOR MY CAPLAND PROPERTY?
- Student Number
- National Insurance Number
- Deposit
- Bank details
WHAT DO I HAVE TO PAY ON SIGNING THE AGREEMENT?
You are required to pay a deposit of £200 per person by either cheque,cash,debit card or credit card, which will be registered with a tenancy deposit scheme. This is a requirement by law which is why we prefer the deposit at the time of signing. There is also a non-refundable administration fee of £50 per person, payable on signing. We also require you to complete a standing order mandate to authorise the rental payments.
The rental payments are taken in three instalments (52 weeks rent divided by 3) For Broom Street & William Street properties these payments will become due on :
- 10 June 2009
- 1 October 2009
- 20 January 2010
All other properties they are due on :
- 20 June 2009
- 20 October 2009
- 20 February 2010
WHAT TYPE OF AGREEMENT WILL I BE SIGNING?
It is an Assured Shorthold Tenancy Agreement for a period of 12 months. This is a joint and several agreement which means you are all jointly responsible for the rent on the property.
WHEN DOES THE AGREEMENT COMMENCE?
1 July 2010 until 30 June 2011 (Broom Street and William Street properties 14 June 2010 until 13 June 2011)
HOW DO I ARRANGE PAYMENT OF THE UTILITY BILLS?
When you move in to a property you must take meter readings for gas, electricity and water (where applicable). You then have to register all utilities in your name and that of your fellow housemates, and give the companies the readings you have taken. Please see the section on our site entitled UTILITIES.
DO I NEED TO ARRANGE INSURANCE FOR THE PROPERTY?
Yes, you will need contents insurance for your own personal possessions. The building is insured by the landlord.
I HAVE A CAR, WILL I NEED A PERMIT TO PARK OUTSIDE MY PROPERTY?
Most of the areas where we have student properties do require a Council permit for on street parking. If you would like to check the requirements for your property please visit : http://www.sheffield.gov.uk/roads-and-transport/parking/permit-parking
WHAT HAPPENS IF I HAVE ANY PROBLEMS WITH MY PROPERTY ONCE I HAVE MOVED IN?
Each property has its own house manual with full operating instructions for each appliance plus useful information on fire safety etc and contact details for tradesmen out of hours. During office hours you can call us or email us with your problem and we will arrange for the relevant tradesman to call at your property.
I LOVE MY CAPLAND PROPERTY, CAN I STAY FOR ANOTHER YEAR?
We write to all our current tenants in early October giving you first option of staying - and many do!
