• Pre-Letting
  • Tenancy
  • After Moving in
  • Utilities

Pre -Letting FAQs

  • HOW DO I VIEW A PROPERTY?

    Under Covid-19 guidelines the safety of our viewers, tenants and staff is our main priority.

    We have fantastic 360 virtual tours available on our website for all of our properties so you can see each and every property without visiting!

    When all your group has seen the 360 virtual tour you can sign up online or if you would still like a physical viewing before signing see below:

    1. If you are showing any symptoms or isolating, let us know and we will re-arrange the viewing.

    2. We can take 1 person from your group for a viewing or 2 members if from the same household.  Decide who in your group wll be attending the viewing and confirm their name and contact number.

    3. Hand sanitiser will be provided before and after the viewing. Do not touch anything in the property whilst on the viewing.

    4. Bring a face mask which must be worn at all times during the viewing.

    5.  We will confirm your viewing by text the day before.

    If you do wish to view a property please contact the office on 0114 2687222.

  • WHY SHOULD I RENT MY NEXT STUDENT ACCOMMODATION IN SHEFFIELD FROM CAPLAND?

    From your first point of contact with Capland you will realise you are dealing with a very professional landlord. You will receive personal, friendly service at all times from all members of the Capland team. The properties speak for themselves – they are well maintained and comply with all current fire and safety regulations.  All properties have smoke alarms and carbon monoxide detectors.  Where legislation dictates, they are all licensed. They all have an Energy Performance Certificate too. They are in prime student locations and are of a standard usually only enjoyed by the professional letting market. Capland also provide a unique new home induction service with a trained member of staff to help you get the most from your property when you move in.  In the unlikely event that you need the services of one of our qualified tradesmen you will find them all very friendly, helpful and trustworthy.  We only use tradesmen who are known to us, and you will find a photograph of each member of our team in your house manual – you will never be letting a stranger into your home.  

  • WHAT AREAS DO YOU HAVE PROPERTIES?

    Ecclesall, Crookes, Broomhill, Crookesmoor, Broomhall & City Centre.  Properties are within walking distance to the University of Sheffield or Hallam University.

  • WHAT TENANT FEES MAY BE PAYABLE?

    As well as paying the rent, you may also be required to make the following permitted payments:

    • Before the tenancy starts deposit of £200.00 per person

    During the tenancy:

    • Payment of £50 if you want to change/alter the tenancy agreement
    • Payment of interest for the late payment of rent at a rate of 3% above the Bank of England Base rate
    • Reasonably incurred costs for the loss of keys/security devices
    • During the tenancy (payable to the utility provider) if permitted and applicable
      • Utilities - gas, electricity and water
      • Communications - telephone and broadband
      • Installation of cable/satellite (subject to Landlord's consent)
      • Subscription of cable/satellite supplier
      • Television licence
      • Councl Tax

    Other permitted payments:

    Any other permitted payments, not included above, under the relevant legislation including contractural damages/cleaning/decoration and other similar items

    Independent redress provided by: Property Redress Scheme

    Deposit scheme: TDS www.tenancydepositscheme.com

    Client Money Protection Scheme: Client Money Protect

  • WHAT CERTIFICATES DO THE PROPERTIES HAVE?

    A Gas Safe Certificate (certified annually)

    A NICEIC Electric Certificate

    Conformity to the requirements of the Furniture & Furnishings (Fire Safety) Regulations 1988

    HMO Licence if the property falls into the HMO legislation of the 2004 Housing Act fully protected deposit scheme covered by Tenancy Deposit Solutions

    Energy Performance Certificate

    SNUG Inspected 

    

  • HOW SAFE & SECURE ARE THE PROPERTIES?

    We value your safety and security and ensure everything possible is done to make your stay in Sheffield a safe one.  Our plumber & electrician carry out gas and electrical certification checks when required.  All our locks are on a master key system so no one else can have keys cut.  We account for all keys coming into and out if the office.  We also carry out a property induction service - where a member of Capland Sheffield student accommodation will show someone from your house how things work; boilers, cookers, showers, smoke alrms, etc.  We appreciate this is a whole new world to lots of students so offer you a helping hand.  We also provide a property manual with operating instructions for appliances in your property and helpful advice on looking after your new home.

  • TERMS & CONDITIONS FOR OUR SPECIAL OFFER

    SPECIAL OFFERS 

    1 Sign up for one of our properties before 10th of November 2020 & each person in your group will receive £250 off the first Rental Instalment 

     2 Sign up for one of our properties before 30th of November 2020 & each person in your group will receive £200 off the first Rental Instalment  

    CONDITIONS 

    The Agreement must have been signed by all the group

    all Deposits have to have been paid

  • £250 FOR A RECOMMENDATION

    OFFER

    We will pay you £250 when you Recomended Capland to another group who sign for one of our properties 

     

    CONDITIONS

    Provide Capland with the contact details for your recommend group before they sign for the Capland property 

Tenancy FAQs

  • MY FRIENDS AND I HAVE HAD A VIEWING AND LOVE THE PROPERTY, WHAT NEXT?

    We are now signing properties up online so you do not need to come into the Capland office to sign we can do it all remotely!

    Alternatively you can come into our office and have a look through the tenancy agreement. When you are happy you can sign up on the spot, or make an appointment to suit you.

    Until we have a signed tenancy agreement we will continue with viewings at the property and treat the property as still available to let.

  • WHAT DO I NEED TO BRING WITH ME WHEN SIGNING UP FOR MY CAPLAND PROPERTY?

    • Student Number
    • Passport
    • Deposit - £200
    • Bank details i.e. account number, sort code, bank address
  • WHAT TYPE OF AGREEMENT WILL I BE SIGNING?

    It is an Assured Shorthold Tenancy Agreement for a period of 12 months. This is a joint and several agreement which means you are all jointly responsible for the rent on the property.

  • WHEN DOES THE AGREEMENT COMMENCE?

    1 July 2021 until 27 June 2022 (Broom Street and William Street properties 14 June 2021 until 13 June 2022)

  • WHAT DO I HAVE TO PAY ON SIGNING THE AGREEMENT?

    You are required to pay a deposit of £200 per person by either cash, debit card or credit card, which will be registered with tenancydepositscheme.com which is a deposit protection scheme. This is a requirement by law which is why we prefer the deposit at the time of signing. We also require you to complete a direct debit mandate to authorise the rental payments.

    The rental payments are taken in three instalments (52 weeks rent divided by 3).  Alternative payment plans can be agreed in special circumstances.

    Broom Street & William Street properties rent is due: 

    • 10 June 2021
    • 1 October 2021
    • 20 January 2022

    All other properties rent is due :

    • 20 June 2021
    • 20 October 2021
    • 20 February 2022

After you move in

  • HOW DO I ARRANGE PAYMENT OF THE UTILITY BILLS?

    When you move into a property you take meter readings for gas, electricity and water (where applicable). You then register all utilities in all your names, and give the companies the readings you have taken. We can help you with this information.  For gas, electricity and water allow on average around £9 per week per person. 

    Alternatively, we offer an all bills inclusive package which includes Gas, Electric, Water, TV Licence and Broadband, please ask at the office for any further info 

    Please see our UTILITIES page.

  • WHAT HAPPENS IF I HAVE ANY PROBLEMS WITH MY PROPERTY ONCE I HAVE MOVED IN?

    Each property has its own house manual with full operating instructions for each appliance plus useful information on fire safety etc and contact details for tradesmen out of hours. During office hours you can call, text or email us with your problem and we will arrange for the relevant tradesman to call at your property.

  • DO I NEED TO ARRANGE INSURANCE FOR THE PROPERTY?

    Yes, you will need contents insurance for your own personal possessions. 
    The building is insured by the landlord.

  • I HAVE A CAR, WILL I NEED A PERMIT TO PARK OUTSIDE MY PROPERTY?

    Most of the areas in Sheffield where student properties are do require a Council permit for on street parking. If you would like to check the requirements for your property please follow this link.  Some of our properties do have parking facilities; enquire at the office.

  • I LOVE MY CAPLAND PROPERTY, CAN I STAY FOR ANOTHER YEAR?

    We write to all our current tenants in early October giving you first option of staying - and many do!

Utility Bills FAQs

  • IS THERE AN ALL BILLS INCLUSIVE OPTION?

    Yes and this is in conjunction with Unihomes and includes Gas, Electricity, Water, TV Licence & Broadband.

    A separate Direct Debit with Unihomes would be set up to cover utilities.  Unihomes will then be responsible for everything that they supply.

    Unihomes can be contacted on 0808 5038748 or by email hello@unihomes.co.uk

  • HOW DO I ORGANISE THE UTILITY SERVICES AND BILLS WHEN I MOVE INTO OUR CAPLAND PROPERTY?

    1. When you move in to your accommodation take a meter reading for Gas, Electricity & Water. The details of where your meters are situated will be in the front of your house manual, underneath the kitchen sink. The manual also contains a large plastic key which opens the gas & electric meter cabinets if your meters are located outside.  we do email everyone with the meter readings at the start of your tenancy and details of who you current suppliers are.

    2. Many houses do not have water meters and water is billed at a set amount dependent on the size & location of the property. Generally, students without a meter pay around £1 per person per week for water. Accommodation with water meters will pay for the amount of water actually used plus a standing charge.

    3. If you have any problems at all locating your meters and taking readings you can call Capland for help.

    4. You then need to call the relevant utility company and register the bill in you and your fellow housemates’ names. We advise having bills in all of your housemates’ names as you will all be equally responsible for their payment. You can call us to find out which company the previous tenants were using.

    5. We recommend setting up a joint account into which you all pay £45 per month and then have payment for your utility bills go from this accound by direct debit.

    There is a possible saving of around 30% if you pay your bills yourself!

    If you decide to go all-inclusive, your would set up a direct debit with Unihomes.

  • WHAT BILLS SHOULD WE BUDGET FOR?

    The 3 main bills you will have to budget for are Gas, Electricity & Water. Additionally, there may be a TV license to buy per household and then any broadband or TV packages you may opt for. As a student you are exempt from Council Tax.

    If you went all bills included this would cover Gas, Electric, Water, TV Licence & Internet. Please ask us at the office for costs and further info

  • WHAT IF WE HAVE HAD A LARGER THAN EXPECTED BILL? WHAT SHOULD WE DO?

    Quite often bills are not based on actual meter readings, they are estimated. This can happen during the summer months if you are away and your meters are inside the property and cannot be accessed by a meter reader. You can tell from your bill if it is estimated/customer reading or an actual bill.

    1. If you think this is the case read the meter yourself and compare the readings. There will be a telephone number on the bill that you can ring and give an actual reading. A revised bill will be prepared and sent out to you.

    2. If the bill is based on an actual reading but is still very high you may have to look at how you are using energy. Lights left on, heating on too high, appliances left on standby, water left running whilst brushing teeth, boiling more water than you need in the kettle, they all add up so take a look around and see what you could be saving.

  • CAN MY HOUSEMATES AND I CHOOSE OUR OWN SUPPLIERS?

    Yes, you can choose your own supplier. If you decide to do this, shop around for the best deal.

    We do also offer All Bills Included, ask at the office for further details and costs

  • COMPARE UTILITY PROVIDERS FOR THE BEST VALUE...

    www.uswitch.com

    www.confused.com

    www.comparethemarket.com

    www.moneysupermarket.com

    www.energyhelpline.com

    www.theenergyshop.com

    www.ukpower.co.uk

    www.thepowerswitch.com

    www.onlineEnergy.com

    www.energysavingadvice.co.uk

  • ENERGY PROVIDERS

    www.npower.com/pricedrop

    www.eonenergy.com

    www.scottishpower.co.uk

  • WATER PROVIDERS

    www.yorkshirewater.com

  • PHONE AND BROADBAND PROVIDER LINKS

    www.cable.co.uk

    www.sky.com

    www.virginmedia.com

    www.talktalk.co.uk

    www.aol.com

    www.BT.com

    www.plusnet.com 

  • WHEN DOES THE AGREEMENT COMMENCE?

    1 July 2021 until 27 June 2022 (Broom Street and William Street properties 14 June 2021 until 13 June 2022)

  • WHAT ABOUT AT THE END OF THE TENANCY, HOW DO WE MAKE SURE ALL OUR BILLS ARE UP TO DATE?

    1. On the last day of your tenancy the last housemate/tenant leaving your accommodation should take final meter readings and phone them through to your utility suppliers or Unihomes should you have chosen to go all inclusive. They should give the suppliers a forwarding address for the final bills to be sent to.

    2. A receipt should be obtained as proof of payment of each of the utility bills. Capland requires sight of both the final bill showing the meter reading up until the end of the tenancy and a receipt as proof of payment of final bills before deposits are released.